Household Support Fund

Published: 08 August 2022

I would like to update you on the Household Support Fund (HSF) which, as you know, forms an important part of the support we can provide to residents who are struggling with the soaring cost of living.
More than £650,000 of the £4.5 million that was made available to Cornwall by the Department for Work and Pensions (DWP) has already been spent, and more continues to be allocated.
This money has gone to both internal Council departments and external partner organisations to support residents previously identified as vulnerable or in need of support. It includes the likes of Community Energy Plus, Disability Cornwall and Volunteer Cornwall.
As you will be aware, the Council is also offering a one-off HSF payment of £80 per child to families with children who are eligible for benefits-related free school meals. This equates to around 15,500 children and £1.2 million.
They can claim the money by filling in a short form on the Council’s website The application will be checked and those eligible will receive an email with a code that they can use to redeem the £80-per-child cash payment at any Post Office.
Our team has worked incredibly hard to get this system up and running and I am pleased to say that the first instalments of these Cost of Living payments began on Wednesday, July 27.
The payments are being staggered to ensure that Post Offices are not overwhelmed and have the money available to make the payments. This means that some will receive the payments before others but it will be as short a gap as possible.
Besides this, the Council is offering a one-off HSF payment of £100 to around 15,500 pensioners identified as having low incomes. This equates to around £1.55 million. I am delighted to say that these payments will start to be made this week.
For those who have previously given bank details to the council (e.g. for the purpose of a council tax rebate) the payment will be paid directly into that account.
The remainder will receive a letter from the Council with a bar code that they can use at any Post Office to redeem the £100 payment.
Communications have gone out, and will continue to go out, reminding those eligible to claim the HSF payments. Further communications are also planned to reassure those eligible pensioners that the letter and offer of money are genuine, and not a scam.
A full breakdown of HSF allocations can be found on the Council’s website.
As always, your support in helping us to get these important messages out to our residents and communities is much appreciated.
To support residents with the cost of living, you can direct them to the Support for residents struggling with the cost of living - Cornwall Council webpage. Those without internet access can contact our call centre on 0300 1234 101.
For further information on the Government Cost of Living payments go to Cost of Living Payment - GOV.UK (
Kind regards
Cllr Barbara Ellenbroek
Redruth South
Cabinet Member for Children and Families Learning and Skills
01209 314422